These bets are clearly related, and aim to secure multiplied odds on what is basically a single bet. This is a £12 treble – Phil bets that England v Italy will result in a 90 minute draw at 2/1, that the game will result in an extra-time draw at 2.1, and that Italy will win on penalties at 9/1. If you think that a bookmaker is paying out under the correct odds, or that the bookmaker is advertising false odds on purpose, you should use Resolver to make a complaint.Īn example: Phil makes a bet with Example Bookmakers.

What if a technical problem causes shop screens to display incorrect prices? Well, bookmakers are still allowed to settle bets at the prices that should have been shown.Įven so, bookmakers still have to pay out fairly. You should be aware the onus is on you to make sure the price accepted by a cashier is one that's actually available. They do this to stop collusion between shop staff and customers. This means that you may have a bet accepted by the cashier, but still have it paid out at a different price.Īll bookmakers operate under rules that allow them to settle bets at the correct odds. This means the odds/price decided by an independent group after a race starts. The exception is if you choose to bet at the starting price on horse and greyhound racing. You're not entitled to any price quoted or displayed in error. When you place a bet, you’re only entitled to the price actually available at the time.

I'm still receiving marketing information after self-excluding.

The advert is aimed at children of vulnerable people.

The content of a gambling advert was not appropriate.

A site says the minimum withdrawal is higher than my deposit!.

I've self-excluded but I'm still receiving marketing material!.

Fixed odds betting terminals (FOBTs) and self-service betting terminals (SSBTs) – what are my rights?.

The game/betting machine broke whilst I was playing.

I didn't understand the game I was playing.

I don't think the company had a gambling licence!.

Mistakes with coupons, betting slips and betting receipts.

Placed a bet but the official results were wrong!.

My bet was disallowed because it was late!.

Accumulators and 'related bets' – what are my rights?.

Best odds guaranteed (BOG) – what are my rights?.

I didn't understand the terms and conditions!.

I've self-excluded but was still allowed to gamble!.

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